Sumit Sharma

I am an experienced and results-driven Product Support Manager with a strong passion for ensuring customer satisfaction and product excellence. My career has been marked by my ability to lead cross-functional teams in delivering exceptional support services while driving product improvements. I have a proven track record of developing and implementing strategies that streamline processes, optimize resources, and enhance the overall customer experience.

In my recent role as a Senior Product Specialist at Lightricks, I enhanced product support efficiency by streamlining processes and implementing new strategies. I collaborated with cross-functional teams to identify areas for product improvements based on customer feedback, significantly reducing customer complaints through improved communication. My commitment to establishing clear performance metrics for the product support team has driven accountability and continuous improvement.

Previously, as a Key Account Manager at PayU Payments, I effectively liaised with merchants to ensure seamless service provision, fostering strong relationships that minimized operational disruptions. My focus on customer satisfaction metrics and proactive strategies has consistently contributed to revenue growth and enhanced customer experiences. I am dedicated to maintaining high levels of satisfaction and operational excellence in every role I undertake.