At Iron Mountain Services Pvt. Ltd., I lead a 12-member billing operations team and manage $35M in monthly billing revenue across 98 cost centers and 25,000+ invoices.
I identified approximately $2M in missed billing revenue; the resulting billing was generated and collected. I maintain a 24-hour billing SLA and support month-end revenue close within 48 hours, typically by Day 2–3.
I contributed to the Oracle-to-Salesforce billing migration and CPQ implementation, supporting business continuity with zero revenue disruption. I also validate contracts and pricing, resolve billing exceptions, and lead some and contribute to other Lean process-improvement initiatives.
