Swathi Haridas
@swathiharidas
Product specialist improving customer journeys, operations, and product adoption.
IndiaWhat I'm looking for
I am a product specialist with 5+ years of experience focused on improving customer journeys, optimizing operations, and driving product adoption. I have led automation and workflow improvements that increased scheduling adherence, reduced verification delays, and cut chargeback losses.
At Stripe I implemented Assembled hour-tracking automation and refined KYC and dispute processes, achieving measurable improvements in compliance, productivity, and dispute outcomes. At Smallcase I revamped onboarding, launched AI-powered bots, and built a 1,500+ query knowledge base to significantly reduce resolution time and improve first-contact resolution.
I build SOPs, training materials, and cross-functional product enhancements using tools like Mixpanel, Amplitude, JIRA, Figma, and Assembled, and I pursue data-informed product decisions through UX research, A/B testing, and analytics.
Experience
Work history, roles, and key accomplishments
Integrated automated hour-tracking and refined KYC workflows to improve scheduling adherence by 30% and reduce verification delays; automated fraud detection in dispute resolution, cutting chargeback losses by 15% and driving 50% feature adoption within the first quarter.
Senior Product Specialist
Smallcase Technologies Pvt Ltd
Jun 2021 - Aug 2024 (3 years 2 months)
Revamped onboarding and launched AI-powered bots to increase user satisfaction by 15% and reduce response time by 20%; created a 1,500+ query knowledge base improving resolution time by 70% and first-contact resolution by 40%.
Customer Service Representative
Amazon Development Center
Jun 2019 - Jun 2021 (2 years)
Optimized customer support workflows to increase efficiency by 15%, improved tracking and follow-ups by 20%, and reduced task processing time by 30% through streamlined processes.
Education
Degrees, certifications, and relevant coursework
Hindusthan College of Engineering and Technology
Bachelor of Engineering, Computer Science
2015 - 2019
Grade: 7.8/10
Completed a Bachelor of Engineering in Computer Science with a CGPA of 7.8/10, focusing on core CS coursework and practical projects.
Availability
Location
IndiaAuthorized to work in
Portfolio
bento.me/swathi-haridasJob categories
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