Swathi Haridas
@swathiharidas
Product specialist improving customer journeys, operations, and product adoption.
IndiaWhat I'm looking for
I am a product specialist with 5+ years of experience focused on improving customer journeys, optimizing operations, and driving product adoption. I have led automation and workflow improvements that increased scheduling adherence, reduced verification delays, and cut chargeback losses.
At Stripe I implemented Assembled hour-tracking automation and refined KYC and dispute processes, achieving measurable improvements in compliance, productivity, and dispute outcomes. At Smallcase I revamped onboarding, launched AI-powered bots, and built a 1,500+ query knowledge base to significantly reduce resolution time and improve first-contact resolution.
I build SOPs, training materials, and cross-functional product enhancements using tools like Mixpanel, Amplitude, JIRA, Figma, and Assembled, and I pursue data-informed product decisions through UX research, A/B testing, and analytics.
Experience
Work history, roles, and key accomplishments
SLIntegrated automated hour-tracking and refined KYC workflows to improve scheduling adherence by 30% and reduce verification delays; automated fraud detection in dispute resolution, cutting chargeback losses by 15% and driving 50% feature adoption within the first quarter.
Senior Product Specialist
Smallcase Technologies Pvt Ltd
Jun 2021 - Aug 2024 (3 years 2 months)
Revamped onboarding and launched AI-powered bots to increase user satisfaction by 15% and reduce response time by 20%; created a 1,500+ query knowledge base improving resolution time by 70% and first-contact resolution by 40%.
Customer Service Representative
Amazon Development Center
Jun 2019 - Jun 2021 (2 years)
Optimized customer support workflows to increase efficiency by 15%, improved tracking and follow-ups by 20%, and reduced task processing time by 30% through streamlined processes.
Education
Degrees, certifications, and relevant coursework
Hindusthan College of Engineering and Technology
Bachelor of Engineering, Computer Science
2015 - 2019
Grade: 7.8/10
Completed a Bachelor of Engineering in Computer Science with a CGPA of 7.8/10, focusing on core CS coursework and practical projects.
Availability
Location
IndiaAuthorized to work in
Portfolio
bento.me/swathi-haridasJob categories
Interested in hiring Swathi?
You can contact Swathi and 90k+ other talented remote workers on Himalayas.
Message SwathiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
