Sujit swaminathan
@sujitswaminathan
I drive B2B product lifecycles, adoption, and process optimization for enterprise clients.
IndiaWhat I'm looking for
At Sterling, a First Advantage Company, I manage end-to-end product lifecycles for B2B and enterprise clients, driving platform adoption and customer success in complex environments.
I use market research, competitive analysis, client feedback, and business value to shape product strategy, roadmaps, and backlogs. I collaborate with engineering, design, business teams, vendors, and stakeholders to deliver product releases and strategic enhancements.
I've improved onboarding, migration, vendor compliance, and product-development processes while using Jira, Salesforce, Power BI, and Advanced Excel to support data-driven decisions. My work has been recognized with Best Performer and Star Performer awards.
Experience
Work history, roles, and key accomplishments
Senior Operations Specialist
Sterling, a First Advantage Company
Oct 2011 - Present (14 years 11 months)
Managed comprehensive end-to-end product lifecycles for B2B and enterprise clients, driving platform adoption and ensuring customer success. Conducted market research, prioritized product backlogs, and facilitated cross-functional collaboration for product releases.
Customer Care Executive
Dr Batra's
Jul 2008 - Feb 2011 (2 years 7 months)
Managed daily clinic operations, ensuring effective service delivery and supporting business expansion. Conducted qualitative reviews of patient cases and analyzed data to produce reports for senior management.
Phone Banking Officer
ICICI Bank
Nov 2005 - Jun 2008 (2 years 7 months)
Addressed diverse client requests and complex complaints, ensuring timely and effective resolutions. Identified root causes of operational issues and implemented corrective actions to enhance service quality.
Education
Degrees, certifications, and relevant coursework
Indian School of Technology and Management
Bachelor in Management Studies, Management Studies
Bachelor in Management Studies from Indian School of Technology and Management, completed in 2020.
Mumbai University
S.S.C, General Studies
Completed S.S.C from Mumbai University in 2001.
Kazian Global School of Business Management
Diploma, Sport Business Management
Diploma in Sport Business Management from Kazian Global School of Business Management.
Mumbai University
H.S.C, General Studies
Completed H.S.C from Mumbai University in 2003.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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