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Swapnil Karajanagi

@swapnilkarajanagi1

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Service Delivery Associate at ReSource Pro translating U.S. insurance requirements into clear processing guidance.

India

Message

At ReSource Pro Operational Solutions Pvt. Ltd., I translate underwriting guidelines, compliance requirements, and audit standards into step-by-step processing actions for U.S. insurance submissions, renewals, endorsements, cancellations, and notices in Omega ERP.

I clarify workflow questions for onshore and offshore team members and review recurring errors, escalations, and aging cases to identify gaps and corrective actions. I also prepare MIS reports and track team quality scores.

At GRT Engineering Pvt. Ltd., I trained and supervised junior team members on service request workflows, SLA/TAT expectations, and quality standards. I coordinated field technicians, vendors, and logistics partners for U.S.-based enterprise clients.

I generated operational reports and KPI dashboards to track performance and surface trends. I hold an MBA in Marketing and certifications in Six Sigma Green Belt, Power BI Data Visualization, and Advanced Microsoft Excel.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Associate

Current

ReSource Pro Operational Solutions Pvt. Ltd.

Jun 2025 - Present (1 year 4 months)

Translate underwriting guidelines and compliance requirements into processing actions for U.S. clients. Prepare MIS reports, track quality scores, and resolve escalations while meeting SLA and TAT targets.

Omega ERP MIS Reports KPI Dashboards Six Sigma Root Cause Analysis Cross Functional Collaboration SLA Management TAT Management Compliance Audit Standards (ISA)

Operations Specialist

GRT Engineering Pvt. Ltd.

Dec 2021 - Apr 2025 (3 years 4 months)

Trained and supervised junior team members on service request workflows and quality standards. Coordinated field technicians and vendors for U.S.-based clients, managing 80-100+ weekly service requests and generating operational reports.

Training Supervision SLA Management TAT Management Root Cause Analysis KPI Dashboards Operational Reporting Vendor coordination Stakeholder Communication

Education

Degrees, certifications, and relevant coursework

Pune Institute of Business Management

MBA, Marketing

2020 - 2022

Pursued an MBA in Marketing from Pune Institute of Business Management, Pune University, from 2020 to 2022.

MIT Arts, Commerce and Science College

Bachelor of Business Administration, Computer Applications

2017 - 2020

Completed a Bachelor of Business Administration in Computer Applications from MIT Arts, Commerce and Science College, Pune University, from 2017 to 2020.