Juhi Shivhare

I am a results-driven technical support specialist with over 5 years of experience in technical support and customer service. My career has been marked by a commitment to enhancing customer satisfaction, achieving a 40% increase in satisfaction ratings within just three months through effective communication and support strategies. I have a proven track record of problem resolution, user training, and process optimization, which has allowed me to significantly reduce support ticket resolution times and improve service delivery.

At Hyperguest in London, I successfully reduced support ticket resolution time by 25% within six months by facilitating user training and addressing product functionality queries for new business customers. My role involved providing insights to business customers to maximize their use of our platform, ultimately helping to grow our customer base. I also established a supportive environment for my team, empowering them to prioritize customer issues effectively, which enhanced overall service quality and responsiveness.

My educational background includes a Bachelor of Engineering in Computer Science, and I hold certifications as a Technical Support Specialist. I have experience with various tools and technologies, including API testing, technical support systems, and customer relationship management software. I am passionate about leveraging my skills to drive customer success and contribute to organizational growth.