Open to opportunities

Swapna Singh

@swapnasingh1

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HR Generalist & Talent Acquisition Specialist delivering 360° hiring and operations with measurable placement impact.

India

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What I'm looking for

I’m looking for a 360° HR role focused on end-to-end recruiting and HR operations—strong compliance, clean ATS/data, and measurable hiring outcomes. I’m open to remote opportunities and want to partner closely with hiring managers to improve speed and candidate experience.

I’m a results-driven HR Generalist & Talent Acquisition Specialist with 7+ years of experience—4+ years in end-to-end HR operations, talent acquisition, and generalist functions across India, and 3+ years in customer service within the financial services sector. I manage the full employee lifecycle from recruitment through onboarding, statutory compliance, grievance handling, and exit management, with a strong focus on data accuracy and stakeholder alignment.

My recruiting impact is measurable: I’ve delivered 300+ annual placements and maintained an 85–90% offer-to-join ratio by building structured candidate pipelines, managing timelines, and ensuring clean ATS administration. I also coordinate campus recruitment at scale, partnering with 15+ academic institutions to sustain an 80%+ offer acceptance rate through consistent engagement and follow-up.

On the operations side, I lead HR documentation and compliance—offer/appointment letters, joining checklists, increment letters, and audit-ready records—while coordinating payroll and employee movements. I’ve handled grievance workflows as a trusted first point of contact and supported exit lifecycle management, including exit interviews, relieving letters, experience certificates, and full-and-final settlements.

Most recently, I’ve been running 360° recruitment and HR operations for bulk and niche roles while coordinating UAE MOHRE compliance administration, including work permits, WPS payroll submissions, and structured onboarding/offboarding protocols. I’m proficient in Odoo HR, Zoho Recruit, and Zoho People, and I bring a partnership mindset—leading and mentoring a recruitment team of 3+ while collaborating with hiring managers, vendors, and senior leadership to improve efficiency and candidate experience.

Experience

Work history, roles, and key accomplishments

Current

Talent Acquisition Lead

Current

DiosIT Infrastructure

Jan 2026 - Present (4 months)

Administered end-to-end HR operations and 360° recruitment lifecycle for bulk and niche roles across the UAE, reducing time-to-hire by 20% through proactive pipeline development. Coordinated MOHRE compliance, managed UAE onboarding/offboarding protocols, and led a 3+ person recruitment team while maintaining Odoo HR KPI dashboards.

Onboarding And Offboarding Team Leadership Odoo HR UAE MOHRE Compliance

Senior HR Administrator

Goldman Sachs (AMS)

Jan 2025 - Oct 2025 (9 months)

Managed the full 360° recruitment cycle for entry-level and lateral roles, delivering 300+ annual placements via campus drives, job portals, and LinkedIn sourcing with an 85–90% offer-to-join ratio. Coordinated offer rollout, BGV, onboarding formalities, and maintained 100% ATS data accuracy while acting as liaison with hiring managers and candidates.

Campus Recruitment Job Portals Offer To Join Optimization Onboarding coordination ATS Administration Stakeholder Management

University Relations Campus Recruiter

Prolifics Corporation Limited

Nov 2021 - Dec 2024 (3 years 1 month)

Spearheaded end-to-end campus recruitment across top-tier institutions, delivering 80%+ offer acceptance through talent pipeline management. Coordinated onboarding for 200+ employees, handled HR documentation and grievance resolution, and managed exit lifecycle including settlements and attrition analysis; also onboarded 10+ vendors and negotiated contracts/SLAs to reduce procurement costs.

Campus Recruitment Talent Management Onboarding coordination HR Documentation Grievances Exit Management And Settlements Transfer And Increment Documentation Vendor Onboarding

Customer Service Executive

HSBC Private Limited

Sep 2019 - Nov 2021 (2 years 2 months)

Exceeded customer service KPIs (response time, issue resolution, and CSAT) in a high-volume financial services environment while training and mentoring new joiners on product knowledge and quality standards. Managed inbound banking queries with a focus on first-call resolution and regulatory compliance.

Financial Services Customer Support Regulatory Compliance SLA Management CSAT Case Management Mentoring

Customer Service Executive

Sitel Private Limited

Jun 2018 - Aug 2019 (1 year 2 months)

Handled high-volume customer inquiries across voice and non-voice channels, reducing escalation rates by 15% through structured troubleshooting and strict adherence to client SLAs. Ensured timely resolution and support for customer issues in line with service standards.

Troubleshooting SLA Escalation Management Process Compliance