Sumana Chakraborty

Managed end-to-end recruitment coordination for Permanent, Contract, RPO, and GCC hires across multiple client accounts. Maintained accurate candidate and client records using structured sourcing/tracking systems, ensuring timely and compliant delivery against SLA commitments.

Administered core HR operations using Keka HRMS and Razorpay XPayroll, maintaining employee records, processing payroll, and managing attendance/leave data with 100% accuracy across multi-state operations. Standardized payroll and compliance documentation processes to ensure consistent statutory compliance.

Maintained accurate employee and client data across CRM/Salesforce systems, ensuring data integrity in a fast-paced, multi-stakeholder environment. Served as primary point of contact for client accounts, managing onboarding, resolving queries, and coordinating across sales, delivery, and support teams.

Analysed employee engagement data and researched HR policy best practices to support workforce planning. Worked with the payroll team to streamline processing workflows, improving accuracy and turnaround time.

Bachelor of Science in Chemistry from Gurucharan College, Silchar, completed in 2021.

Completed Class XII at Ramanuj Gupta Junior College, Silchar, in 2016.

Completed Class X at Holy Cross School, Silchar, in 2014.

Diploma in Computer Applications & Office Automation from Rajiv Gandhi Open Institute.