Svitlana Shevchenko
@svitlanashevchenko
I support e-commerce customers, process CRM orders, and coordinate delivery from inquiry to resolution.
UkraineWhat I'm looking for
I've supported e-commerce customers for more than 10 years, handling inquiries, product selection, orders, delivery questions, and complaints.
At an online home textiles store, I supported customers throughout the order process from 2018 to 2025. I processed and managed CRM orders, communicated through Instagram, Facebook, messengers, and phone, and coordinated with warehouse and delivery services.
Previously, at a professional cosmetics online store, I handled customer inquiries and orders, provided product information, and followed up on delivery. I also created and updated product listings, prices, availability, and website product content.
I'm looking for a remote customer support role and have a fully equipped home workspace with stable internet and backup power.
Experience
Work history, roles, and key accomplishments
E-commerce Customer Support Specialist
Online Home Textiles Store
Feb 2018 - Jan 2025 (6 years 11 months)
Handled customer inquiries and incoming orders, provided product information, and supported customers throughout the order process. Resolved issues and complaints via Instagram, Facebook, messengers, and phone, and coordinated with warehouse and delivery services.
E-commerce Customer Support Specialist
Professional Cosmetics Online Store
May 2014 - Oct 2017 (3 years 5 months)
Handled customer inquiries and orders, provided support and product information, and processed orders in CRM. Managed order processing, delivery follow-up, and updated product listings, prices, and availability.
Senior Securities Specialist
Sich-Registr LLC
Feb 2004 - Oct 2010 (6 years 8 months)
Performed securities market operations and financial monitoring.
Education
Degrees, certifications, and relevant coursework
Zaporizhzhia State Engineering Academy
Higher Education
Completed higher education at Zaporizhzhia State Engineering Academy.
Tech stack
Software and tools used professionally
Availability
Location
UkraineAuthorized to work in
Salary expectations
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