At Teamwhale, I audit customer support chats, emails, and calls against service quality standards. I document evaluation scores and give support specialists specific, evidence-based feedback.
I analyze negatively rated interactions to identify recurring causes of customer dissatisfaction. I also prepare weekly quality and negative-feedback reports using Excel and Google Sheets.
Previously, I supported customers across trading platforms, telecom, and technical support, and handled administrative reporting. Those roles included investigating platform concerns, troubleshooting equipment and software, and documenting cases and procedures.
