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Suzann Stevens

@suzannstevens

Connected Customer Supervisor at Floor & Decor coordinating deliveries, investigating inventory discrepancies, and supporting store operations.

United States

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At Floor & Decor, I supervise store operations associates across the front end, command center, inventory control, merchandising, and warehouse. I’m also a point of contact for e-commerce and commercial team members on inventory availability and for customers with complicated orders or issues.

I coordinate local, LTL, and parcel deliveries, monitor inbound and outbound shipments, and review receiving details and discrepancies. I also research inventory and cash variances, make appropriate adjustments, and coach associates.

Previously, I worked as a Command Center Associate and Cashier at Floor & Decor, and as a Prep Cook/Baker at Cafe Nordstrom. At Fred Meyer, I was a Bakery & Deli Shift Lead, ordering department supplies and helping prepare food and maintain department operations.

Experience

Work history, roles, and key accomplishments

Current

Connected Customer Supervisor

Current

Floor & Decor

Mar 2025 - Present (1 year 7 months)

Supervising store operations associates and managing frontend, command center, inventory control, merchandising, and warehouse functions. Overseeing cash management, customer orders, delivery coordination, and safety audits.

Supervision Inventory Control Cash Management Customer Service Delivery Coordination Safety Audits Recruitment Interviewing Reporting Point of Sale

Command Center Associate

Floor & Decor

Sep 2024 - Mar 2025 (6 months)

Ran and worked daily reports, audited customer orders for accuracy, and coordinated deliveries. Assisted with customer load-outs and scheduled pickup appointments.

Reporting Audit Customer Service Delivery Coordination Phone Support Scheduling

Cashier

Floor & Decor

Feb 2024 - Sep 2024 (7 months)

Greeted customers, recommended products, and provided general customer service. Efficiently checked out customers using the POS system and processed returns and exchanges.

Customer Service Point of Sale Cash Handling Returns Processing Phone Support

Prep Cook/Baker

Cafe Nordstrom

May 2022 - May 2024 (2 years)

Prepared food according to recipes and company standards, operated kitchen equipment, and managed daily inventory. Collaborated with chefs and managers to create dishes and menus for specials and catering.

Cooking Baking Recipe Following Kitchen Equipment Inventory Management Menu Development Teamwork

Bakery & Deli Shift Lead

Fred Meyer

Nov 2018 - May 2022 (3 years 6 months)

Led bakery and deli team to ensure customer satisfaction, food preparation, and department organization. Ordered products, received freight, and operated equipment.

Team Leadership Customer Service Ordering Receiving Equipment Operation Cash Handling