Suyash Sharma

I’m an M.A. in English graduate with hands-on experience in customer communication and verification workflows, including Video KYC operations at Paytm Payments Bank. I focus on accuracy, clarity, and following structured guidelines to deliver consistent outcomes.

In my previous role as a CRM / Customer Service Executive (Video KYC Process), I handled customer communication professionally and supported users through onboarding and documentation-related needs. I conducted Video KYC procedures in line with company compliance requirements, ensuring information was reviewed carefully.

I’ve built strong attention to detail through maintaining accuracy while checking customer records and working within process-based workflows and online support systems. I’m comfortable balancing customer assistance with compliance and quality standards.

Beyond operations, I’m especially interested in AI training, content evaluation, language review, and remote freelance work. I want to apply my written English skills, internet research ability, and disciplined evaluation approach to data annotation and quality-focused projects.