Suyash Sharma
@suyashsharma
M.A. English graduate with customer service and Video KYC experience, eager to deliver accurate AI training and data annotation.
What I'm looking for
I’m an M.A. in English graduate with hands-on experience in customer communication and verification workflows, including Video KYC operations at Paytm Payments Bank. I focus on accuracy, clarity, and following structured guidelines to deliver consistent outcomes.
In my previous role as a CRM / Customer Service Executive (Video KYC Process), I handled customer communication professionally and supported users through onboarding and documentation-related needs. I conducted Video KYC procedures in line with company compliance requirements, ensuring information was reviewed carefully.
I’ve built strong attention to detail through maintaining accuracy while checking customer records and working within process-based workflows and online support systems. I’m comfortable balancing customer assistance with compliance and quality standards.
Beyond operations, I’m especially interested in AI training, content evaluation, language review, and remote freelance work. I want to apply my written English skills, internet research ability, and disciplined evaluation approach to data annotation and quality-focused projects.
Experience
Work history, roles, and key accomplishments
Video KYC Customer Service
Paytm Payments Bank
Oct 2020 - Oct 2021 (1 year)
Handled customer communication and verification as part of the Video KYC process, following Paytm Payments Bank compliance guidelines. Supported onboarding and documentation requests, and reviewed customer information for accuracy within workflow-driven online support systems.
Education
Degrees, certifications, and relevant coursework
Mahatma Jyotiba Phule Rohilkhand University
Master of Arts in English, English
Completed an M.A. in English at Mahatma Jyotiba Phule Rohilkhand University in 2018.
Mahatma Jyotiba Phule Rohilkhand University
Bachelor's Degree
Completed a Bachelor's degree at Mahatma Jyotiba Phule Rohilkhand University in 2016.
State Board of Uttar Pradesh
Intermediate (12th)
Completed Intermediate (12th) from the State Board of Uttar Pradesh in 2012.
State Board of Uttar Pradesh
High School (10th)
Completed High School (10th) from the State Board of Uttar Pradesh in 2010.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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