Miraj Likagwa

Responsible for registering and updating citizens' personal data into the national database. Assists clients with inquiries and verification processes, ensuring accuracy, confidentiality, and efficiency in data handling.

Managed TNM's social media platforms including Facebook, Instagram, Twitter, and email. Responded to customer inquiries and feedback promptly and professionally, supporting the marketing and communications team.

Handled inbound and outbound calls regarding customer inquiries, complaints, and product information. Documented interactions in CRM system and provided product/service information to customers.

Performed data entry into DHIS/Kobo Application and supported team leader and District Coordinators with weekly and monthly data reconciliation. Ensured proper documentation of RH service data in MOH registers and intake forms.

Troubleshot software and hardware issues and assisted in local network administration and backups. Maintained IT equipment inventory and managed risks, including software updates and fault identification.

Pursued a BSc (Hons) in Computing and Information Systems, with a major in database administration and management.

Completed a Diploma in Business Information Technology, covering database design, dynamic websites, and business operations.

Completed a Diploma in Business Information Technology, covering computer networks, databases, and e-business.

Attained the Malawi School Certificate of Education (MSCE).

Completed computer packages training, including Microsoft Office applications and computer usage.

Attained the Junior Certificate of Education (JCE).