Open to opportunities

Sussan Uzoigwe

@sussanuzoigwe

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Versatile professional with expertise in virtual assistance and business management.

Nigeria

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What I'm looking for

I am looking for a role that fosters teamwork, encourages growth, and values efficiency.

I am a versatile and results-driven professional with a strong background in virtual assistance, customer support, research, and business management. My educational journey culminated in a BA in International Studies and Diplomacy from the University of Benin, where I honed my analytical and communication skills. I am passionate about contributing to organizational success through efficiency, teamwork, and excellent service delivery.

In my recent role as a Scrum Intern at Smartrobt Technologies, I assisted the Scrum Master in facilitating agile ceremonies and improving team alignment. My previous experience as a Business Manager at Sculpt-Her Female Gym allowed me to lead strategic initiatives that resulted in significant business growth, including a 28% increase in income through the launch of a virtual gym. I have a proven track record of optimizing processes and enhancing customer satisfaction, as demonstrated by my achievements in managing cross-functional teams and delivering projects ahead of schedule.

Experience

Work history, roles, and key accomplishments

Current

Scrum Intern

Current

Smartrobt Technologies

Mar 2023 - Present (2 years 2 months)

Assisted the Scrum Master in facilitating daily stand-up meetings, sprint planning, and retrospectives. Documented sprint progress and maintained Jira boards to ensure transparency and team alignment. Collaborated with cross-functional teams to remove blockers and improve sprint efficiency.

Scrum Jira Sprint Planning Team Collaboration Sprint Retrospectives

Business Manager

Sculpt-Her Female Gym

Oct 2023 - Jan 2024 (3 months)

Oversaw daily business operations to ensure efficiency and profitability. Developed strategic plans, managed budgets, and supervised staff. Built relationships with clients and analyzed market trends to inform decision-making.

Business Management Strategic Planning Budgeting

Virtual Assistant

Cogni-Vita Media

Jul 2023 - Sep 2023 (2 months)

Managed emails and scheduled appointments to ensure efficient workflow. Handled customer inquiries, organized digital files, and conducted online research to support business planning.

Customer Support Research Scheduling

Customer Support Agent

Prexrel Exchange

Jan 2023 - Sep 2023 (8 months)

Responded to customer inquiries via phone, email, and chat. Resolved product issues and maintained accurate records of customer interactions. Collaborated with team members to improve service processes.

Customer Service Collaboration

Research Assistant

Department of History and International Studies, University

Mar 2020 - Dec 2022 (2 years 9 months)

Collected and analyzed data to support research objectives. Conducted literature reviews and assisted in the design of experiments. Maintained records of research findings and collaborated with team members.

literature review Research Design Collaboration

Education

Degrees, certifications, and relevant coursework

University of Benin

N/A, Research

2020 - 2022

Worked as a Research Assistant, collecting and analyzing data to support research objectives. Assisted in literature reviews, experiment design, and project management, ensuring compliance with research protocols.

University of Benin

Bachelor of Arts, International Studies and Diplomacy

2018 - 2022

Studied international studies and diplomacy, focusing on global relations, international policies, and diplomatic practices. Engaged in various research projects and collaborative activities to enhance understanding of international dynamics.