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Susmit Sangelkar

@susmitsangelkar

Healthcare IT Service Engineer 2 at Microsoft, supporting clinical systems for 4M+ users and resolving complex healthcare escalations.

India

Message

At Microsoft, I support a healthcare portfolio serving 4M+ clinical users, handling complex Tier 2 and Tier 3 escalations with customer IT teams and internal engineering groups. I translate clinical symptoms into actionable technical problems and work to address recurring issues across integrations with Epic, Oracle Health/Cerner, and Meditech.

Previously at Microsoft, I supported hospital deployments of Dragon Medical One and clinical speech applications, from technical discovery and configuration through go-live and hypercare. I also administered Nuance Management Center policies, profiles, and clinical vocabulary synchronization.

At CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED, I administered Citrix and VMware environments and managed SCCM operations across 1,600+ workstations and servers. Earlier, I provided L2 operations support and developed PowerShell and UNIX automation, including monitoring-alert integration with ServiceNow.

Experience

Work history, roles, and key accomplishments

Current

Service Engineer 2 - Healthcare & Life Sciences

Current

Microsoft

Dec 2023 - Present (2 years 11 months)

Senior Tier 2/Tier 3 escalation engineer for enterprise healthcare portfolio supporting 4M+ clinical users. Manages complex cases, coordinates technical work across teams, and applies Problem Management to drive systemic changes.

Healthcare IT Tier II Support Problem Management Microsoft 365 Azure Epic Oracle Cerner Meditech ITIL KPI SLA Reporting Root Cause Analysis Executive Communication

Service Engineer - Healthcare & Clinical Speech Solutions

Microsoft

Dec 2022 - Dec 2023 (1 year)

Conducted technical discovery and delivered installation, configuration, migration, and upgrade support for hospital customers deploying Dragon Medical One and legacy clinical speech applications. Administered Nuance Management Center and coordinated with hospital IT teams for deployment go-live.

Dragon Medical One Nuance Management Center EHR EMR Integration VDI Citrix VMWare SCCM Technical Discovery Customer Environment Assessment HyperCare

Windows, VDI & Cloud Infrastructure Administrator

Capgemini Technology Services India Limited

Apr 2019 - Dec 2022 (3 years 8 months)

Administered enterprise Citrix XenDesktop/XenApp, VMware vSphere, and ESXi environments for DeVry University. Owned SCCM operations across 1,600+ workstations and servers, and managed Active Directory, ADFS, Group Policy, DNS, DHCP, PKI, and Exchange.

XenDesktop Citrix Virtual Apps And Desktops Studio Director Storefronts Citrix NetScaler VSphere VMware ESXi SCCM Active Directory ADFS Group Policy DNS DHCP PKI Exchange Windows Server Azure Azure Application Gateways

Senior Network Operations Center Engineer

Capgemini Technology Services India Limited

Feb 2018 - Mar 2019 (1 year 1 month)

Provided 24x7 L2 support across Windows, Red Hat Linux, network, VoIP, and virtual contact-center services using Nagios XI, AppWorx, Meraki, and ServiceNow. Served as SPOC for ITIL Incident, Problem, and Change Management and developed automation scripts.