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@susanwaithira
Experienced public relations professional with strong customer service skills.
With over five years of experience in public relations and customer service, I have developed a strong ability to understand and meet the needs of clients. My role at The Horizon Hub involved ensuring that customers felt valued and welcomed, which significantly enhanced their experience. I pride myself on my ability to adapt quickly to new environments and work effectively as part of a team.
Previously, I worked at Nor Ken International, where I honed my data entry and research skills. My responsibilities included performing data review processes and ensuring the accuracy of information entered into databases. This attention to detail has been crucial in my career, allowing me to maintain high standards in all my work.
My educational background includes an internship program with the Kenya Private Sector Alliance, where I gained valuable insights into the industry. I am committed to continuous improvement and look forward to leveraging my skills to contribute to a dynamic team.
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Work history, roles, and key accomplishments
The Horizon Hub
Jan 2020 - Apr 2023 (3 years 3 months)
Responsible for understanding buyer preferences, ensuring customers feel valued, tracking inventory, and maintaining sales records. Demonstrated strong customer service skills and adaptability in a fast-paced environment.
Nor Ken International
Jan 2017 - Jan 2020 (3 years)
Performed data review and clean-up processes, ensuring accuracy and relevance of data entered into databases. Managed data entry for market surveys and personal information.
Edmugh Agencies
Feb 2014 - Feb 2015 (1 year)
Managed client interactions, prepared reports, and handled phone communications. Ensured smooth office operations through effective administrative support.
Degrees, certifications, and relevant coursework
Internship, Business Administration
2014 - 2014
Participated in an internship program focused on enhancing skills relevant to the private sector.
Certificate, Information Technology
2012 - 2012
Completed training in computer packages, gaining essential skills in various software applications.
K.C.S.E Certificate, General Education
2008 - 2011
Achieved K.C.S.E certificate, focusing on a broad curriculum that prepared for further education and career opportunities.
K.C.P.E Certificate, General Education
2000 - 2007
Completed K.C.P.E certificate, laying the foundation for future academic pursuits.
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