Susan Waithira - Customer Service Representative - The Horizon Hub | Himalayas
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Open to opportunities

Susan Waithira

@susanwaithira

Experienced public relations professional with strong customer service skills.

Kenya

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills and grow professionally within a supportive team environment.

With over five years of experience in public relations and customer service, I have developed a strong ability to understand and meet the needs of clients. My role at The Horizon Hub involved ensuring that customers felt valued and welcomed, which significantly enhanced their experience. I pride myself on my ability to adapt quickly to new environments and work effectively as part of a team.

Previously, I worked at Nor Ken International, where I honed my data entry and research skills. My responsibilities included performing data review processes and ensuring the accuracy of information entered into databases. This attention to detail has been crucial in my career, allowing me to maintain high standards in all my work.

My educational background includes an internship program with the Kenya Private Sector Alliance, where I gained valuable insights into the industry. I am committed to continuous improvement and look forward to leveraging my skills to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

TH

Customer Service Representative

The Horizon Hub

Jan 2020 - Apr 2023 (3 years 3 months)

Responsible for understanding buyer preferences, ensuring customers feel valued, tracking inventory, and maintaining sales records. Demonstrated strong customer service skills and adaptability in a fast-paced environment.

NI

Data Entry Specialist

Nor Ken International

Jan 2017 - Jan 2020 (3 years)

Performed data review and clean-up processes, ensuring accuracy and relevance of data entered into databases. Managed data entry for market surveys and personal information.

Education

Degrees, certifications, and relevant coursework

KA

Kenya Private Sector Alliance

Internship, Business Administration

2014 - 2014

Participated in an internship program focused on enhancing skills relevant to the private sector.

KC

KESCA Computer Training Centre

Certificate, Information Technology

2012 - 2012

Completed training in computer packages, gaining essential skills in various software applications.

GS

Gathirimu Girls Technical High School

K.C.S.E Certificate, General Education

2008 - 2011

Achieved K.C.S.E certificate, focusing on a broad curriculum that prepared for further education and career opportunities.

DS

Dagoretti Special School

K.C.P.E Certificate, General Education

2000 - 2007

Completed K.C.P.E certificate, laying the foundation for future academic pursuits.

Tech stack

Software and tools used professionally

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