Looking for a job

Susan Gaines

@susangaines

Personal Assistant at Self-Employed Services, coordinating calendars and appointments while maintaining detailed records.

United States

Message

What I'm looking for

I'm eager to leverage my experience in customer service, administrative support, and accounting to contribute to an organization's success.

At Self-Employed Services, I maintained personal and professional records, coordinated calendars and appointments, and responded to correspondence. I also prioritized tasks and addressed concerns to support customer satisfaction.

At Eskaton, I supported callers as a Remote Support Representative, streamlining call routing and balancing competing priorities during high-volume periods. Earlier, as a Virtual Administrative Assistant with NAPCA/SCSEP, I participated in meetings and training and worked with platforms including Zoom, Meet, and Teams.

At OSI, Inc., I administered accounts payable and receivable, assisted with budget preparation, and maintained financial records and ledgers. I also supported external auditors and produced monthly income statements and fiscal reports.

Experience

Work history, roles, and key accomplishments

Personal Assistant

Estate Management

Nov 2024 - Aug 2026 (1 year 9 months)

Maintained meticulous personal and professional records, orchestrated calendars, and coordinated appointments. Enhanced customer satisfaction by promptly addressing concerns and resolving issues.

Calendar Management Scheduling Email Correspondence Time Management Customer Service Organization

Remote Support Representative

Eskaton

Feb 2022 - Oct 2024 (2 years 8 months)

Streamlined call routing to expedite issue resolution and improve efficiency in addressing customer concerns. Balanced competing priorities during high-volume periods and partnered with team members to elevate departmental performance.

Call Routing Customer Service Issue Resolution Time Management Teamwork

Virtual Administrative Assistant

NAPCA/SCSEP

Jul 2019 - Jan 2022 (2 years 6 months)

Participated in mandatory online meetings and training sessions, and completed computer-based training to maintain proficiency. Collaborated with colleagues and broadened expertise in diverse operating systems.

Zoom Meets Teams Live Chat Virtual Meetings Training Collaboration

Client Service Coordinator

Employment Development Dept.

May 2015 - Jun 2019 (4 years 1 month)

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes and handling multi-line calls. Improved customer satisfaction by promptly addressing concerns and providing accurate information.

Conflict Resolution Multi Line Phone Systems Customer Service Active Listening Stress Management

Accounting Specialist

OSI, Inc.

Jan 2010 - Apr 2015 (5 years 3 months)

Administered full-cycle accounts payable and accounts receivable, and assisted with budget preparation. Supported external auditors and managed daily financial recordkeeping and ledgers.

Accounts Payable Accounts Receivable Budgeting Financial Record Keeping Ledgers Income Statement Audit Support