Susan Collins

Provided customer support through tickets using CSDP and Olympia platforms, performed data analysis with Power BI and Excel, and released parts orders through SAP.

Provided technical assistance for LaserJet printer users by phone, diagnosing paper jams, print-quality issues, toner issues, software problems, and driver installations. Guided customers remotely using LogMeIn123.

Entered and maintained clothing prices, categories, and brands, provided customer service via email and chat using Zendesk, managed orders from Amazon, eBay, Walmart, and the company's online store, and processed return authorizations. Created step-by-step internal manuals and Wiki documents.

Investigated vendor fraud on the Amazon.com platform, researched vendor infractions, and provided customer service through email.

Supported Amazon sellers in the USA and Canada by phone, educated sellers on uploading inventory and editing selling-page information, guided sellers on Amazon guidelines, and assisted with account issues and research.

Handled calls regarding available positions, conducted initial screening, communicated with potential hires by phone and email, represented Amazon at job fairs, and interviewed potential associates.

Grade: 3.2

Activities and societies: Dean's List; Presidential Transfer Scholarship (2008)

Bachelor of Arts in Communication with a concentration in Media Production. Graduated with a GPA of 3.2 and was named to the Dean's List.

Activities and societies: Phi Theta Kappa Honor Society - Inductee and Member

Attended Sussex County Community College from 2006 to 2008.

Earned a high school diploma in December 2005.