Susan Cespedes

Teach German (levels A1 to B1) to Spanish-speaking students via Zoom. Create individual lesson plans, learning materials, and exercises, and manage scheduling and client communication independently.

Led individual training sessions and created personalized client plans. Provided motivational coaching and ensured safety and hygiene standards while maintaining client relationships in German.

Delivered multilingual guest service in German, Spanish, and English. Coordinated between housekeeping, restaurant, and management teams, and handled reservations and administrative tasks.

Managed phone and email correspondence in German and English. Handled scheduling, data entry, document filing, and office organization with high accuracy and attention to detail.

Processed orders and managed inventory according to quality standards. Onboarded and trained new employees on operational processes, and performed data entry, reporting, and administrative coordination.

Provided combined warehouse and administrative support. Managed appointments, phone service, and operational documentation.

Completed secondary school education in Germany, earning a Realschulabschluss.

Earned a certificate in Sales and Service Management.