Open to opportunities

Suryadeep Majumder

@suryadeepmajumder

Operations, community, and customer success professional using AI-powered workflows to help founders and teams execute faster.

India

Message

What I'm looking for

I’m looking to support founders and online teams with research-led operations, community management, and customer onboarding—using clear SOPs, CRM systems, and AI-assisted workflows to scale delivery and engagement in remote environments.

I’m an operations and community support professional with 5+ years of experience assisting founders, coaches, and online businesses with research, community management, and operational systems. I organize complex information, manage communities, support customers, and build simple AI- and CRM-based workflows that improve onboarding and delivery.

Across roles from onboarding automation to CRM operations, I’ve reduced onboarding time to 20 minutes, supported 429+ client sessions, and helped drive strong revenue outcomes through structured processes, documentation frameworks, and engagement strategies. I’m comfortable working directly with founders in remote startup environments, using clear communication, research, and SOPs to help teams execute faster.

Experience

Work history, roles, and key accomplishments

Head of Sales & Operations

Abundance Manifestation Solutions Pvt Ltd

Mar 2025 - Nov 2025 (8 months)

Built structured sales processes and improved support/onboarding systems, generating ₹2+ crore company revenue and ₹25+ lakh personal sales. Implemented operational workflows, chatbot support, and hiring processes to improve coordination and program delivery.

Sales Operations Process documentation Chat Support Onboarding Customer Support Workflow Automation Program Delivery

Business Strategist & Operations

Exly (YC W19)

Mar 2024 - Nov 2024 (8 months)

Organized onboarding systems and documentation frameworks for coaches, reducing onboarding time to 20 minutes. Researched tools, built automation workflows, and created operational playbooks to support founder program launches.

Operations & Support Onboarding Workflows And Operational Playbooks Founder Support NLP

NLP Coach & Client Success

Happy Living

Apr 2023 - Jan 2024 (9 months)

Delivered 429+ client sessions with structured coaching and progress tracking. Facilitated group sessions that maintained engagement and resulted in 78 documented success stories and strong review feedback.

Client Success Coaching Session Delivery Progress Track Group Facilitation Client Onboarding Customer Engagement Success Story Documentation Program Support

Sales Trainer & CRM Operations

Comhard Technologies Pvt Ltd

Sep 2022 - Mar 2023 (6 months)

Trained 30+ consultants on sales communication frameworks and implemented CRM tracking in HubSpot and Pipedrive. Supported cross-team sales, marketing, and HR coordination, contributing to ₹3+ crore revenue growth within 90 days.

Sales Enablement CRM Operations HubSpot Pipedrive Communication Framework Team Coordination Revenue Growth Support

Community Manager & Digital Coach

Speak and Grow

Mar 2021 - Apr 2022 (1 year 1 month)

Managed online coaching communities and live webinar programs, generating ₹1 lakh weekly revenue through structured content delivery and engagement strategies. Coordinated learning cohorts and gamified participation to increase community engagement by 28%.

Community Management Webinar Coordination Content Delivery Re Engagement Strategies Gamification Digital Coaching