Lynn Desilva

I’m an Operations Lead and executive operations professional with 20+ years supporting senior executives in fast-paced environments. I focus on executive support, project operations, PMO coordination, and governance that turns priorities into measurable execution.

I’ve consistently driven operational efficiency through process improvement, SOP development, and workflow optimization. In previous roles, I contributed to 15% organizational growth through strategic presentations, improved collaboration by 30% with proactive stakeholder management, and reduced operational costs by 20% through corrective action plans.

In 2025, I founded and led NDS Executive Support, creating an AI-powered “Executive Operating System” to manage executive inboxes, calendars, projects, meetings, contacts, and reporting. I built workflow automations using Make.com to process Gmail emails, generate AI summaries, extract action items, and synchronize data with Notion.

My work also includes strong KPI reporting and executive communication—preparing MIS reports, KPI dashboards, and executive presentations. I bring disciplined meeting & action tracking, documentation, and governance, and I’ve delivered results like cutting employee ramp-up time by 20% and achieving 95% punctuality through MIS synchronization.