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Suresh KumarSK
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Suresh Kumar

@sureshkumar4

Results-driven Retail Operations Analyst with 10+ years of experience.

India
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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my analytical skills to drive operational excellence and contribute to strategic initiatives.

I am a results-driven Retail Operations Analyst with over 10 years of experience in retail operations, product launches, catalog management, and data-driven process optimization. My expertise lies in leveraging SQL, advanced Excel, and BI tools to drive significant improvements in key performance indicators, achieving over 25% enhancement in KPIs. I thrive in cross-functional teams, delivering scalable solutions in e-commerce and retail tech environments.

Currently, I work at Walmart Global Tech India as a Retail Operations Analyst II, where I lead Human-in-the-Loop initiatives for GenAI UGC summarization and manage major product launches. My contributions have been recognized with the Walmart Excellence Award for my outstanding work in driving SQL alignment across business and engineering teams. I have successfully executed large-scale catalog cleanup projects, resulting in increased discoverability and sales lift, while also mentoring teams on pricing strategies to effectively manage holiday spikes.

Experience

Work history, roles, and key accomplishments

WA
Current

Retail Operations Analyst II

WalmartGlobalTechIndia

Jan 2020 - Present (5 years 7 months)

Led Human-in-the-Loop (HITL) initiatives for GenAI UGC summarization by defining evaluation criteria, training models, and auditing flagged content to ensure accuracy and relevance for feature rollout on Walmart.com. Managed major product launches (PS2, Nintendo, Panini cards) by driving alignment across business and engineering teams for timely execution. Executed large-scale catalog cleanup to i

AM

Senior Catalog Associate

AmazonDevelopmentCenter

Jan 2015 - Dec 2020 (5 years 11 months)

Managed daily operations from vendor partners, ensuring SLA adherence and timely resolution of high-volume tasks; conducted audits and reported quality metrics to drive performance improvements. Led root cause analysis for process issues and bugs, handling escalations and coordinating weekly client calls with documented updates and follow-ups. Owned Weekly Business Review (WBR) reporting, presenti

Education

Degrees, certifications, and relevant coursework

JC

Jeppiaar SRR Engineering College

Bachelor of Engineering, Electrical and Electronics Engineering

Studied Electrical and Electronics Engineering.

Tech stack

Software and tools used professionally

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Suresh Kumar - Retail Operations Analyst II - WalmartGlobalTechIndia | Himalayas