At Aptara New Media Pvt. Ltd., I coordinated 8–10 concurrent projects across client verticals, with on-time delivery exceeding 95%. I oversaw projects from initiation through delivery, coordinating scope, timelines, and resources.
I used JIRA, Asana, and PMTab to track project tasks and dependencies, improving visibility and helping preempt roadblocks. I also coordinated weekly meetings with technical, QA, and client teams to resolve critical blockers.
Working with stakeholders, I helped define project goals that informed a revised documentation standard and reduced audit time by 15%.
Earlier at Aptara New Media Pvt. Ltd., I mentored junior support staff and worked on customer issue resolution and support processes. I also partnered with development teams to communicate customer requirements that informed product features.
