suraj chaturvedi
@surajchaturvedi
Accountant and customer support professional with telecom drive-testing expertise.
What I'm looking for
I’m an Accountant (Cashier) focused on accurate cash transactions, primary invoicing, counter billing, and daily cash closing reports, while maintaining precise digital and physical financial records with strict company compliance. In fast-paced environments, I handle large-scale cash processing and customer query resolution with consistency and care.
Before accounting, I built strong customer service capability through inbound/outbound support, complaint resolution, and CRM-based interaction logs to support high customer satisfaction (CSAT). I also spent 4 years as a Drive Test (DT) Engineer with Airtel and 1 year as an Associate Engineer, where I analyzed real-time RF network parameters, performed signal coverage checks, diagnosed glitches, and supported field diagnostics and reporting.
Experience
Work history, roles, and key accomplishments
Accountant (Cashier)
KTL Automobile Pvt. Ltd.
Jan 2024 - Present (2 years 6 months)
Managed daily cash transactions, handled primary invoicing and counter billing, and prepared daily cash closing reports. Maintained digital and physical financial records in line with company compliance.
Customer Relationship Executive
Leading BPO Service Provider
Jan 2023 - Dec 2023 (11 months)
Handled inbound and outbound customer queries, resolving complaints, billing concerns, and service requests with timely follow-ups. Maintained accurate customer interaction logs and records in CRM systems to support high customer satisfaction.
Drive Test (DT) Engineer
Airtel
Led drive test operations for open network performance enhancement, analyzing real-time RF parameters and performing signal coverage checks. Reported network issues including call drops, handover failures, and data throughput bottlenecks in collaboration with optimization teams.
Associate Engineer
PTC Pvt. Ltd.
Handled operational test routines, technical document maintenance, and quality check parameters assigned by leadership. Assisted senior project engineers with field diagnostics, site verification, and reporting schedules.
Education
Degrees, certifications, and relevant coursework
Ram Manohar Lohia Avadh University
Bachelor of Science (B.Sc.)
Completed Bachelor of Science (B.Sc.) at Ram Manohar Lohia Avadh University.
UP Board (U.P. Madhyamik Shiksha Parishad)
Intermediate (Class XII)
Completed Intermediate (Class XII) from UP Board in Lucknow, Uttar Pradesh.
UP Board (U.P. Madhyamik Shiksha Parishad)
High School (Class X)
Completed High School (Class X) from UP Board in Lucknow, Uttar Pradesh.
Availability
Location
Authorized to work in
Job categories
Skills
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