Open to opportunities

suraj chaturvedi

@surajchaturvedi

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Accountant and customer support professional with telecom drive-testing expertise.

India

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What I'm looking for

I’m looking to enhance my working capacities and business efficiencies while serving an organization with dedication, leveraging my experience across customer service, finance, and technical fields.

I’m an Accountant (Cashier) focused on accurate cash transactions, primary invoicing, counter billing, and daily cash closing reports, while maintaining precise digital and physical financial records with strict company compliance. In fast-paced environments, I handle large-scale cash processing and customer query resolution with consistency and care.

Before accounting, I built strong customer service capability through inbound/outbound support, complaint resolution, and CRM-based interaction logs to support high customer satisfaction (CSAT). I also spent 4 years as a Drive Test (DT) Engineer with Airtel and 1 year as an Associate Engineer, where I analyzed real-time RF network parameters, performed signal coverage checks, diagnosed glitches, and supported field diagnostics and reporting.

Experience

Work history, roles, and key accomplishments

Current

Accountant (Cashier)

Current

KTL Automobile Pvt. Ltd.

Jan 2024 - Present (2 years 6 months)

Managed daily cash transactions, handled primary invoicing and counter billing, and prepared daily cash closing reports. Maintained digital and physical financial records in line with company compliance.

Cash Management Invoicing Counter Billing Cash Reports & Compliance Record keeping

Customer Relationship Executive

Leading BPO Service Provider

Jan 2023 - Dec 2023 (11 months)

Handled inbound and outbound customer queries, resolving complaints, billing concerns, and service requests with timely follow-ups. Maintained accurate customer interaction logs and records in CRM systems to support high customer satisfaction.

Customer Support Inbound & Outbound Customer Service Client Communication Query Resolution Complaint Resolution Billing Support CSAT CRM

Drive Test (DT) Engineer

Airtel

Led drive test operations for open network performance enhancement, analyzing real-time RF parameters and performing signal coverage checks. Reported network issues including call drops, handover failures, and data throughput bottlenecks in collaboration with optimization teams.

Telecom Drive Testing RF Network Parameter Analysis Network Troubleshooting Call Drop Reporting Handover Failure Diagnosis

Associate Engineer

PTC Pvt. Ltd.

Handled operational test routines, technical document maintenance, and quality check parameters assigned by leadership. Assisted senior project engineers with field diagnostics, site verification, and reporting schedules.

Technical Documentation Verification Reporting Technical Reporting