Surabhi Poddar
@surabhipoddar
Process Expert combining compliance operations and SOP-driven process improvement.
ThailandWhat I'm looking for
I’m a Process Expert with 10+ years of experience across Compliance Operations, Process Management, and German Language Support, delivering strong customer outcomes in global organizations including Amazon, Fujitsu, Capgemini, and IBM.
I maintain and update SOPs to protect process accuracy and operational efficiency, collaborate with managers and program teams to implement improvements, and train/mentor colleagues through knowledge-sharing sessions.
In compliance roles, I reviewed product and regulatory documentation for compliance verification, ensured adherence to compliance standards, and used Amazon internal tools and SOPs to classify products with accuracy and speed.
I also bring advanced MS Excel for reporting and data analysis, plus fluent multilingual communication (English, Hindi, Bengali, and German B2) that supports technical documentation, translation, and 1st/2nd line customer and technical support.
Experience
Work history, roles, and key accomplishments
Maintained and updated SOPs to ensure process accuracy and operational efficiency. Collaborated with managers and program teams to implement process improvements, and trained/mentored team members while using advanced MS Excel for reporting and analysis.
Reviewed product and regulatory documentation for compliance verification and ensured adherence to compliance standards. Classified products using Amazon internal tools and SOPs to maintain operational accuracy.
Provided 1st and 2nd line technical support to German-speaking customers while resolving issues and maintaining service quality standards.
Translated technical documents from German to English and provided IT helpdesk support for BMW application users. Supported users by resolving technical requests while maintaining service support standards.
Education
Degrees, certifications, and relevant coursework
Amity University
Master of Science (M.Sc.), Forensic Science
Grade: CGPA: 8.85/10
Completed an M.Sc. in Forensic Science at Amity University, with CGPA of 8.85/10.
University of Calcutta
Bachelor of Science (B.Sc.), Life Sciences
Completed a B.Sc. in Life Sciences at the University of Calcutta.
Availability
Location
ThailandAuthorized to work in
Job categories
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