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Surabhi Choudhary

@surabhichoudhary

Associate Project Manager at TCS coordinating global client delivery, maintaining 95% CSAT and meeting 98% of project milestones.

India

Message

At TATA CONSULTANCY SERVICES (TCS), I coordinate delivery activities and project tracking for global clients, maintaining 95% CSAT. I use JIRA to track actions, communicate with stakeholders, and support delivery timelines, with 98% of project milestones met.

At SKILLMINE TECHNOLOGY PVT. LTD., I coordinated stakeholders across regions and tracked deliverables against project milestones and SLAs. I also identified workflow bottlenecks and drove process improvements; earlier, at IPSUMA MARKETING SOLUTIONS, I managed client engagements and campaign deliverables.

Experience

Work history, roles, and key accomplishments

Current

Assistant Systems Engineer

Current

Tata Consultancy Services

Aug 2024 - Present (2 years 2 months)

Coordinate delivery activities and project tracking for global clients, maintaining 95% CSAT and meeting 98% of project milestones. Drive proactive communication and action tracking across stakeholders using JIRA.

Project Coordination Project Delivery Stakeholder Management Jira SLA Management Cross functional Coordination Process Improvement Documentation Reporting Excel Google Sheets

Procurement Data Analyst

Skillmine Technology Pvt. Ltd.

Feb 2023 - Apr 2024 (1 year 2 months)

Coordinated cross-functional stakeholders across APAC, EMEA, and NA regions using ServiceNow and Google Sheets to align workflows and delivery activities. Led stakeholder meetings and drove process improvements.

ServiceNow Google Sheets Stakeholder Management Project Tracking Process Improvement Reporting SLA Management Cross Functional Collaboration

Customer Due Diligence Specialist

PokerStars

Apr 2022 - Dec 2022 (8 months)

Managed verification and compliance workflows while coordinating customer requirements and issue resolution. Reviewed 500+ customer profiles with 98% accuracy and managed escalations.

Customer Due Diligence Compliance Verification Risk Management Escalation Management Customer Experience

Customer Verification Advisor

PokerStars

Sep 2020 - Mar 2022 (1 year 6 months)

Managed multi-channel customer workflows covering onboarding, verification, product updates, and issue resolution. Coordinated multiple activities while maintaining responsiveness and service standards.

Customer Verification Onboarding Issue Resolution Multichannel Support Coordination Service standards

Sales & Marketing Manager

Ipsuma Marketing Solutions

Jan 2018 - Dec 2019 (1 year 11 months)

Managed client engagements, campaign activities, and deliverables through structured planning and follow-ups. Coordinated communication between clients and internal teams to align campaign execution.

Client Management Campaign Coordination Marketing Planning Follow up Communication Skills

Sales Trainee

Cox & Kings Ltd.

Jan 2017 - Dec 2018 (1 year 11 months)

Managed customer consultations, lead qualification, and conversion activities across the sales cycle. Coordinated customer requirements and follow-ups to move opportunities toward closure.

Sales Lead Qualification Customer Consultation Conversion Follow up