Supreet Kaur

I've supported high-volume client applications, documentation, records, and workflow coordination across education, immigration services, and customer service operations.

At Touch Abroad, I coordinated administrative workflows, verified application documentation, maintained confidential client records, and prepared operational reports in Excel. I also trained team members and contributed process improvements that reduced turnaround time by 20%.

At CCBST College, I processed 450+ financial applications annually with a 98% accuracy rate and managed 30–50 client interactions daily across phone, email, and in-person channels. I resolved documentation discrepancies, maintained CRM records, and helped sustain over 95% client satisfaction.

Earlier at LVS Aircon Services, I managed customer relationships, processed payments, prepared operational reports, and trained employees on customer experience and complaint resolution. I'm currently pursuing the IFIC Certification to build my knowledge of Canadian financial services, investment products, compliance, and regulatory requirements.