I am interested in a role that has multi-dynamics of utilizing my skills with a mix of Operational excellence, Continuous Improvement and Business Transformation with the power of LSSGB Tools and AI Orchestration.
Looking for a job
Supratim Sarkar
@supratimsarkar2
Business improvement professional at BT Openreach who delivered £1.3M in cost savings and improved FTTP network rollout efficiency.
IndiaWhat I'm looking for
At BT Openreach, I delivered operational efficiency projects across engineering processes, including cost-saving actions that cut costs by £1.3M over three years. On Project “Reach Unified,” I applied DMAIC to deliver efficiency worth 10 FTE in Q1 2024.
Earlier at BT Openreach, I led a technical delivery team supporting FTTP, SOGEA, Ethernet, and FTTC services. At Wipro, I managed Openreach billing operations and helped reduce transaction handling time by 25% while sustaining service quality.
Experience
Work history, roles, and key accomplishments
Led recruitment and training, developed skilled operations team members, and optimized resource allocation to maximize productivity. Monitored staff performance and implemented improvement plans to address gaps.
BUSINESS IMPROVEMENT PROFESSIONAL
BT Openreach
Nov 2022 - Aug 2025 (2 years 9 months)
Led cross-functional efficiency projects, increasing productivity and achieving significant cost reductions. Delivered operational efficiencies equivalent to 10 FTEs during Q1 2024 and cut costs by £1.3M over three years.
TECHNICAL DELIVERY TEAM LEADER
BT Openreach
Apr 2016 - Oct 2022 (6 years 6 months)
Delivered seamless execution for FTTP, SOGEA, Ethernet, and FTTC services. Led a team of 50+ high-skilled FTEs in planning and recording product delivery.
Managed Openreach product billing operations for 40+ FTE, ensuring efficiency and safety in processes. Reduced transaction handling time by 25% while sustaining service quality levels.
Certified product trainer for British Telecom, delivering training that improved product knowledge and user proficiency. Designed and delivered training programs to improve productivity and process adherence.
Coached trainees in implementing feedback through regular check-ins and walkthroughs, fostering their development and engagement. Updated process knowledge for new entrant trainees daily.
Used diagnostic tools and software to identify root causes quickly, expediting resolution. Managed ticketing system to prioritize queries, ensuring timely responses and improved user satisfaction.
Education
Degrees, certifications, and relevant coursework
Sikkim Manipal University
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology, graduated in 2005.
MV
Manindra Chandra Vidyapith
Certificate of Higher Secondary Education, Science
Certificate of Higher Secondary Education in Science, completed in 2002.
NS
Nimtala High School
Certificate of Higher Education, General
Certificate of Higher Education in General studies, completed in 2000.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
1547k-1800k INR
Job categories
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