Jose Luis Martinez Zendejas

Manage the full customer lifecycle from onboarding and implementation through renewal and expansion, serving as the primary point of contact for assigned accounts. Drive customer adoption, monitor health metrics and feedback, run business reviews, handle escalations, and support upsell/expansion opportunities.

Oversee tenant maintenance request intake, prioritization, and work order assignment, coordinating resident communications and third-party vendors. Track vendor performance, maintain digital logs, and produce maintenance performance and budget-related reports using property management software.

Qualify marketing leads into sales opportunities and contact prospects via cold calls and emails. Present the company, identify client needs, and suggest customized product solutions to build long-term relationships.

Prospect and qualify new leads, conduct product/service demonstrations, and manage pipeline activities including follow-ups. Secure agreements, handle onboarding and training, conduct regular check-ins and issue resolution, and manage renewals and upselling.

Generate leads using platforms such as LinkedIn and ZoomInfo, and initiate outreach via cold calls, email campaigns, and social media. Qualify leads, manage CRM records, set appointments, follow up on interested prospects, and track performance against KPI targets.

Implement safety protocols and ensure compliance with local building codes and regulations for electrical warehouse construction. Oversee electrical construction materials and equipment, perform inspections, coordinate subcontractors and suppliers, and manage monthly inventory counts.

Maintain accounts payable/receivable records, manage invoices and receipts, and update financial data in QuickBooks and spreadsheets. Handle monthly bank reconciliations, expense reporting, and administrative support such as scheduling meetings, managing calendars, and preparing documents.

Earned a BBA with a focus in finance at the University of Texas Rio Grande Valley from 2012 to 2017.

Completed high school education at Saint Joseph Academy from 2008 to 2012.