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Sunny Patel

@sunnypatel1

Technical Account Manager at Digital Ocean who helped customers improve infrastructure efficiency by 30% and cloud spending by 13%.

India

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What I'm looking for

I’m seeking a position where I can apply my cloud infrastructure design and customer success skills to support the mission of creating opportunities globally by integrating and optimizing real-time systems.

At Digital Ocean, I partnered with customers to design infrastructure architectures aligned with their goals, achieving a 30% efficiency gain. I also identified new use cases that increased customer cloud spending by 13%.

I reduced customer churn by 10% through Quarterly Business Reviews and advised customers on cost reduction and performance optimization. I also shared customer feedback with internal teams to help improve products and support processes.

At Amazon.com, I provided technical support to global customers with AWS deployment issues, achieving a 92% customer satisfaction rate. I also worked with cross-functional teams on high-priority escalations, reducing resolution time by 40%.

Earlier, at BMV System Integration Pvt Ltd, I designed AWS infrastructure that achieved 20% cost savings through S3 lifecycle policies, and automated resource provisioning with CloudFormation and Python/Bash scripts. I hold AWS Solutions Architect - Associate and HashiCorp Certified: Terraform Associate certifications.

Experience

Work history, roles, and key accomplishments

Current

Technical Account Manager

Current

Digital Ocean

Dec 2025 - Present (10 months)

Developed deep expertise in DigitalOcean's product portfolio and cloud ecosystem, partnering with customers to design infrastructure architectures and achieve a 30% efficiency gain. Increased customer cloud spending by 13% and reduced churn by 10% through strategic QBRs.

DigitalOcean Cloud Architecture Customer Management Account Management QBR Cost Optimization Stakeholder Management

Cloud Engineer I

Amazon.com

Oct 2022 - Dec 2025 (3 years 2 months)

Provided technical support to global customers, resolving complex AWS deployment issues and achieving a 92% customer satisfaction rate. Led cross-functional teams in resolving high-priority escalations, reducing resolution time by 40%.

AWS Amazon EKS AWS ECS Code Deploy CodeBuild CodeCommit AWS CodePipeline CloudFormation Customer Support Escalation Management On Call AWS Well Architected Framework

AWS Engineer

BMV System Integration Pvt Ltd

Jul 2021 - Sep 2022 (1 year 2 months)

Designed and developed AWS infrastructure achieving a 20% cost savings through S3 object lifecycle policies. Automated AWS resource provisioning using CloudFormation and Python/Bash scripts to support CI/CD pipelines.

AWS S3 CloudFormation Python BASH CI CD Prometheus Cloudwatch IAM Lambda Serverless IoT Rekognition

Cloud Solution Associate

iValue

Feb 2020 - Jun 2021 (1 year 4 months)

Supported sales team by creating technical proposals that led to $10K/month in new client cloud billing. Orchestrated multiple containers using Kubernetes on GCP and AWS, reducing deployment time by 30%.

Kubernetes GCP AWS EC2 S3 Gitlab CodeCommit CI CD Migration Containerization

System and Cloud Administrator

International IT Assist

Jul 2018 - Dec 2019 (1 year 5 months)

Improved customer satisfaction by 15% by offering technical support and identifying AWS adoption use cases. Consulted application teams on building AWS-based applications and demonstrated knowledge of AWS core services.

AWS Compute Networking Storage IAM Technical Support Customer Satisfaction POC