Sunny Joshi

I’m a Manager (Remote) with experience leading teams, aligning project goals, and driving process improvements that reduce delays. At Databricks LLC, I manage budgets and resources, coordinate cross-departmental initiatives, and build staff capability through training programs, coaching, and mentoring. I also facilitate conflict resolution and enforce customer service standards to maintain quality and operational consistency.

Earlier, I strengthened customer service operations at Innovate Tech by resolving complaints, optimizing the customer service process, updating customer data, and supporting upselling based on customer needs. As a Business Development Officer, I developed strategies to generate new leads and increase sales by 15%, while preparing plans, reports, and proposals for expanding international markets. I’ve also done freelancing in Nepal, earning a Google Trusted Badge for photography and creating Google Maps/360 AI views for 50+ businesses.