Sunita Mohapatra
@sunitamohapatra1
I lead global software delivery, platform operations, and Agile transformation across Airbus digital teams.
IndiaWhat I'm looking for
At Airbus, I lead day-to-day digital software delivery and operations across Maintenance and Material trains in the Digital Global In-house Centre. I align European business boards and Indian engineering teams around product roadmaps and enterprise goals.
I drive Agile/SAFe governance, DevOps maturity, build-in-quality practices, AI-enabled automation, backlog management, capacity planning, and on-time delivery. I also oversee budgets, recruitment, resource planning, and competency development.
Across NTT Data, Tech Mahindra, Huawei, Yahoo, and IBM, I’ve strengthened service health, customer experience, incident response, operational metrics, and continuous improvement. I bring 16+ years of experience connecting stakeholders, teams, and delivery outcomes.
Experience
Work history, roles, and key accomplishments
Service Delivery Leader
Airbus Group India Private Limited
Jul 2023 - Present (3 years 2 months)
Directs day-to-day operations and digital software delivery across Maintenance and Material trains within the Airbus Digital Global In-house Centre (GIC). Acts as an intercultural bridge between European business boards and Indian engineering teams, aligning product roadmaps with enterprise goals.
Help Desk Manager
NTT Data Global Delivery Services Pvt Ltd
Dec 2020 - Jul 2023 (2 years 7 months)
Championed Voice of Customer (VoC) initiatives, analyzing platform queues and converting critical feedback into actionable engineering backlogs. Defined and optimized core operational metrics (MTTR, FCR, CSAT) and introduced workflow automations to scale operational capacity.
Operation Lead
Tech Mahindra Pvt Ltd
Oct 2016 - Aug 2018 (1 year 10 months)
Guided workflow audits and continuous improvement initiatives to enhance platform efficiency and reduce redundancies. Defined scope, execution roadmaps, and budget allocations for core operational projects while maintaining comprehensive risk matrices.
Operation Lead
Huawei Technologies
Mar 2016 - Sep 2016 (6 months)
Designed and deployed operational health dashboards and Standard Operating Procedures (SOPs) to support system scalability.
Supervisor - Customer Experience
Yahoo Software Development India Pvt. Ltd
Jul 2012 - Mar 2016 (3 years 8 months)
Led quality assurance (CCQA) audits and optimized internal knowledge bases, directly improving usability and support resolution times.
Incident Manager
IBM India Pvt Ltd
Aug 2008 - Jan 2012 (3 years 5 months)
Managed resolution of P1/P0 critical platform outages across infrastructure, database, and application teams, conducting thorough Root Cause Analyses (RCA).
Education
Degrees, certifications, and relevant coursework
Cobit
Cobit 5 Foundation, IT Governance
Earned the Cobit 5 Foundation certification in 2025.
ISC2
Certified Information System Security Professional, Information Security
Earned the Certified Information System Security Professional (CISSP) certification in 2023.
Agile Alliance
Agile Professional, Agile
Earned the Agile Professional certification in 2023.
ITIL
ITIL V4 Foundation, IT Service Management
Earned the ITIL V4 Foundation certification in 2023.
ITIL
ITIL Service Operation, IT Service Management
Earned the ITIL Service Operation certification in 2016.
National Institute of Business Management
MBA, Business Management
Completed an MBA from the National Institute of Business Management in 2016.
Project Management Institute
Project Management Professional (PMP), Project Management
Earned the Project Management Professional (PMP) certification from the Project Management Institute in 2014.
ITIL
ITIL V3 Foundation, IT Service Management
Earned the ITIL V3 Foundation certification in 2012.
Shri Jagannath Sanskrit Vishvavidyalaya
Bachelor of Arts, Arts
Earned a Bachelor of Arts from Shri Jagannath Sanskrit Vishvavidyalaya in 2011.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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