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Shiva User

@shivauser11

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I lead enterprise Agile delivery, modernize cloud platforms, and turn complex roadmaps into predictable releases.

India

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What I'm looking for

I'm looking to lead enterprise Agile delivery and platform modernization, partnering with product and engineering teams to improve predictability, scale cloud-native delivery, mentor teams, and deliver measurable business outcomes.

At TransUnion, I led platform modernization across Agile Release Trains, aligning product and engineering teams on cloud-native delivery, architecture trade-offs, and regulatory requirements. I improved sprint commitment reliability from 68% to 88%, predictability from 80% to 90%, and accelerated time-to-market by 25%.

I migrated 70+ products to Harness 2.0 from legacy CI/CD pipelines, achieving 90%+ on-time delivery through shared dashboards, proactive risk escalation, and structured mitigation plans. I also facilitated the GCC SAFe Community of Practice and mentored 30+ Scrum Masters, Product Owners, and Managers.

Across healthcare, eCommerce, cloud infrastructure, and enterprise support, I’ve built delivery teams, shaped roadmaps, and improved operations. My work includes contributing to $4M+ in revenue, reducing approval cycle time by 70%, and onboarding 40+ providers to a Global Cloud Marketplace.

Experience

Work history, roles, and key accomplishments

Senior Agile Delivery Leader

TransUnion

Jan 2017 - Dec 2026 (9 years 11 months)

Led platform modernization and coordinated dependencies across Agile Release Trains, improving sprint commitment reliability from 68% to 88% and predictability from 80% to 90%. Accelerated time-to-market by 25% and migrated 70+ products to Harness 2.0.

Project Manager / Scrum Master

Eli Research India PVT LTD

Jan 2016 - Dec 2017 (1 year 11 months)

Mentored and coached two cross-functional teams to deliver high-quality products, contributing to over $4M in revenue. Partnered with external vendors and collaborated with Product Owners to groom backlogs and shape roadmaps.

Scrum Agile Coaching Backlog Management Vendor Management Jira Confluence Clarity Zendesk Smartsheet

Module Lead / Scrum Master

Contus India Limited

Jan 2015 - Dec 2016 (1 year 11 months)

Coordinated global cross-functional teams across the US, Europe, and Asia to deliver robust eCommerce marketplace services. Spearheaded an SMS-based asset movement approval solution, reducing transaction approval cycle times by 70%.

Scrum Ecommerce SMS Process Improvement

Team Manager

Cusdelight Consultancy Pvt Ltd

Jan 2014 - Dec 2015 (1 year 11 months)

Established a 24/7 support infrastructure and managed knowledge transition for a Global Cloud Marketplace. Onboarded 40+ providers and maintained high-performing support and deployment operations.

Cloud Infrastructure Support Operations Knowledge Management Vendor Onboarding Performance Monitoring

Team Manager

Sutherland Global Services

Jan 2005 - Dec 2013 (8 years 11 months)

Directed end-to-end service delivery for Fortune 500 clients including Microsoft and AT&T, analyzing performance data and optimizing call management systems. Managed client relationships, performed root cause analysis, and drove recruitment initiatives.

Service Delivery Performance Analysis Call management Root Cause Analysis Client Management Recruitment Coaching