Open to opportunities

Sunita B

@sunitab1

Message

I deliver complex IT service projects on time and under budget.

India

Message

What I'm looking for

I'm looking to lead complex IT service delivery initiatives where I can improve governance, optimize resources, manage global stakeholders, and deliver high-value projects on time and under budget.

I've led professional services delivery projects at Inspiredge IT Solutions across networking, security, and third-party integrations. I manage end-to-end project lifecycles, from initiation and planning through execution, monitoring, and closure.

I’ve managed high-value, multi-site programs while maintaining governance standards, improving documentation, and reducing delivery risk and rework. I also led integration activities for an acquired company, aligning tools, processes, and delivery models.

As a Resource Planning Manager, I scheduled and allocated 35 ATS engineers, reviewed project health, and addressed resource constraints before they created staffing gaps. My experience includes coordinating onsite and offshore teams, building reporting standards, and improving task accuracy across distributed delivery teams.

Earlier in my career, I supported IT infrastructure, incident resolution, customer service, sales support, insurance retention, and compliance reporting. I’m PMP-certified and bring hands-on experience managing global stakeholders, cross-functional teams, and revenue-impacting initiatives.

Experience

Work history, roles, and key accomplishments

Project Manager

Inspiredge IT Solutions

Jan 2022 - May 2026 (4 years 4 months)

Led end-to-end delivery of professional services projects including networking, security, and third-party integrations across multiple client engagements. Managed high-value, multi-site programs and project lifecycle activities while ensuring adherence to governance standards.

Project Management Agile Waterfall Hybrid SDLC PMO RAID Management Change Management ServiceNow NetSuite SharePoint Trello BI dashboards Microsoft Suite Timewatch

Resource Planning Manager

Inspiredge IT Solutions

May 2021 - Jan 2022 (8 months)

Managed scheduling and allocation of 35 ATS engineers for professional services projects, ensuring optimal utilization and coverage. Reviewed project health metrics and recommended corrective actions to mitigate delivery risks and resource constraints.

Resource Management Capacity Planning Scheduling Project Management

Assistant Project Manager

Inspiredge IT Solutions

Apr 2018 - Jun 2019 (1 year 2 months)

Coordinated remote project execution between onsite and offshore teams, ensuring alignment and timely delivery. Tracked milestones, managed follow-ups, and improved task accuracy across distributed teams.

Project Management Coordination Reporting Excel

Project Coordinator

Inspiredge IT Solutions

Feb 2017 - Apr 2018 (1 year 2 months)

Led requirement gathering sessions with internal teams and external stakeholders. Owned meeting minutes, project plans, weekly status reports, and client communications.

Requirements Gathering Project Planning Reporting Client Communication Training

Technical Support Engineer

Inspiredge IT Solutions

Jan 2016 - Feb 2017 (1 year 1 month)

Monitored IT infrastructure and ensured system availability and incident resolution. Managed incident escalation, documentation, and collaboration with Tier-3 support teams.

IT Operations Incident Management Documentation Process Improvement

Customer Service Executive

HSBC - GSC

Jun 2007 - May 2013 (5 years 11 months)

Delivered customer service, sales support, and insurance retention for US-based clients. Managed dispute verification for credit card and retail banking services.

Customer Service Sales Support Insurance Compliance