I've led software delivery, automation, and service transition programs for US-based clients, including Schneider Electric and Fortune 500 organizations. My work spans Agile and Waterfall delivery, stakeholder engagement, SLA governance, and high-visibility project execution.
At Cambridge Technology Enterprises, I led IT implementation projects using Drupal, PHP, Excel VBA, SQL, and Access. I defined scope, gathered requirements, coordinated custom tool development, and automated reporting tasks that reduced turnaround time by 35%.
At CPrime, I serve as Scrum Master for a cross-functional Amex team, facilitating sprint planning, daily scrums, retrospectives, and backlog grooming. I use Jira and Confluence to improve transparency, remove blockers, and strengthen collaboration between stakeholders and delivery teams.
Earlier, I supervised four IT service projects and a team of 25 at XT Global Software Solutions, while onboarding and stabilizing three new client processes. I also built MIS reports, dashboards, and productivity trackers for banking operations at Bank of America and supported teams through Excel training.
