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suneel User

@suneeluser

Desktop Engineer at Team Computers supporting BOSCH Global Software Solution, handling user tickets and L2 application support.

India

Message

What I'm looking for

I'm seeking a position in a challenging environment where I can apply my technical knowledge, work on innovative projects, grow as a software professional, and contribute to the organization's growth.

At Team Computers PVT LTD, I support BOSCH Global Software Solution as a Desktop Engineer. I address hardware, software, and networking tickets, troubleshoot Windows and Outlook issues, and provide L2 support for critical applications.

I manage backups and restoration, install antivirus updates, and maintain IT assets and inventory. I also troubleshoot network and printer devices and provide remote support through Remote Desktop and VNC.

At Foray Software Pvt Ltd, I worked as a Software Test Engineer for TCS, creating test scenarios and cases and validating data with SQL queries. I also worked as a Quality Engineer at Quess Corp Pvt Ltd for TATA MOTORS LTD, checking engine-part values and parameters and analyzing quality rejections.

Experience

Work history, roles, and key accomplishments

Current

Desktop Engineer

Current

Team Computers Pvt Ltd

Apr 2024 - Present (2 years 7 months)

Provided L2 support for hardware, software, and networking issues, managed backups and IT assets, and maintained SLA compliance for BOSCH Global Software Solutions.

Windows Outlook Antivirus Remote Desktop VNC IT Help Spot Ticketing Systems Backup Management Network Troubleshooting SLA Management

Software Test Engineer

Foray Software Pvt Ltd

Aug 2022 - Feb 2023 (6 months)

Analyzed requirements, created test scenarios and cases, developed SQL queries for data verification, and executed functional and integration testing for TCS.

SQL Teradata ETL Informatica Test Case Design Functional Testing Integration Testing Defect Tracking