yogi vyogesh2332

I am an IT Consultant with over three years of experience specializing in providing first-line support and troubleshooting for Windows and network environments. My proficiency in Active Directory, Microsoft 365, and ticketing systems like Service Desk has enabled me to diagnose and resolve over 150 technical issues monthly, significantly enhancing system reliability and maintaining user productivity across the organization.

During my tenure at Quess Corp Limited, I maintained accurate records of all support requests, which led to a 20% improvement in helpdesk operations through data-driven insights. I conducted in-depth diagnostics on reported issues, reducing escalations to higher-level support by 30% and speeding up first-level resolution. My proactive assistance in troubleshooting has reduced daily task disruptions by 40%, ensuring minimal disruption to end users.

At TEAM COMPUTERS PVT LTD, I configured hardware, devices, and software for over 200 employee workstations, ensuring new setups were completed efficiently. I streamlined help desk operations by implementing an effective ticket management system, which reduced response time by 25% and improved ticket resolution rates by 30%. My commitment to delivering excellent customer service has resulted in a 90% satisfaction rate from end-users.