Suneel P

FirstlinkAI is an AI automation studio delivering production-grade workflow and integration systems for marketing agencies and business clients across Southeast Asia, US and Europe.

• Architected and deployed 50+ production-grade AI automation systems using n8n, Make.com, Python, and Node.js - integrating OpenAI, Google Gemini, and Anthropic Claude APIs to eliminate core business bottlenecks for

Founded and operated a specialty café, managing all aspects of the business from inception to profitable exit.

• Managed end-to-end P&L, vendor negotiations, supply chain logistics, and team leadership across a 4-year operational period
• Implemented digital inventory and POS systems, reducing operational overhead by 15%
• Maintained 95%+ customer satisfaction ratings while navigating complex st

• Delivered reliability and safety programs across signaling, train control, communications, and rolling stock systems for a major rail infrastructure project

• Conducted structured FMEA/FMECA assessments to identify systemic risks and ensure compliance with international safety standards

• Led fault investigations and corrective actions during the warranty period, representing the engineering

• Led a 22-member response team managing real-time incidents and system faults across signaling, traction, power, track, and communications infrastructure for Dubai Metro

• Maintained system availability consistently above 99.5% across a network serving 200M+ annual passengers

• Drove proactive fault investigation and refined preventive maintenance strategies to reduce recurring incidents

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• Monitored rail infrastructure and rolling stock performance, reducing unplanned downtime by over 30 hours per month through proactive analysis and early fault detection

• Developed reporting tools and maintenance planning templates adopted across the operations team

• Assisted in fault investigations and implemented corrective actions to improve system reliability and safety

• Maintained and troubleshot critical communication systems including passenger information displays, radio networks, and control room systems

• Provided hands-on support for system upgrades and fault recovery operations across Dubai Metro infrastructure

• Provided technical support for broadband, VoIP, and IPTV services to offshore and Singapore-based clients.
• Troubleshot issues, logged queries in CRM, and analyzed trends to address recurring problems.
• Prepared reports, strategic plans, and self-help documents to improve service efficiency and empower users.

Pursued an MBA in Entrepreneurship/Entrepreneurial Studies, focusing on technology entrepreneurship and business development.