Open to opportunities

Gerard Obana

@gerardobana

Operations Systems & Automation Specialist building AI-powered, API-driven operations that run with less manual overhead.

Philippines

Message

What I'm looking for

I’m looking for a remote role where I can own end-to-end operations automation—building API pipelines, real-time monitoring, and AI-assisted documentation to reduce manual work and improve accuracy, reporting, and escalation outcomes.

I’m an Operations Systems & Automation Specialist who designs, builds, and deploys the systems that keep operations teams running without manual overhead. I’m currently the end-to-end owner of operations for a US-based home services company, translating operational pain points into scalable automation using AI tools, APIs, and cloud infrastructure.

My work is production-deployed and measurable: I’ve eliminated 5–7 hours of monthly manual work, achieved 99%+ data accuracy, and increased reporting frequency by 600–800%. I built HubSpot CRM ownership and multi-source automation pipelines (HubSpot API v3, CleanCloud, Google Sheets, Gmail, Slack), plus real-time monitoring and escalation tracking that reduced escalation response lag from 4 weeks to 0–24 hours. I also deliver multi-cadence, branded reporting (including automated PPTX distribution) and treat documentation—SOPs, handover guides, and property dictionaries—as a first-class deliverable.

Experience

Work history, roles, and key accomplishments

Current

Operations Systems Specialist

Current

Concierge Drop NYC

Jan 2024 - Present (2 years 5 months)

Owned the end-to-end HubSpot CRM environment and built multi-source automation pipelines that eliminated 5–7 hours of monthly manual work and maintained 99%+ data accuracy. Designed real-time monitoring and incident escalation workflows, reducing escalation response lag from 4 weeks to 0–24 hours and increasing reporting frequency by 600–800%.

HubSpot CRM API V3 Slack Webhooks And Block Kit Gmail Automation (Nodemailer)Zapier Scheduling Railway Deployment