Sumitra Saha
@sumitrasaha
HR operations and learning professional currently teaching at Budapest British International Academy; built training for 12 trainers.
HungaryWhat I'm looking for
At Xplore-Tech Services Pvt Ltd, I led the training function for 12 trainers and developed communication and product-skills programmes from needs analysis through evaluation. I also created self-study material adopted for organisation-wide skill development.
At ZINFI Software Pvt Ltd, I managed end-to-end programme strategy, content development and portal design for global technology clients including IBM, Cisco, VMware and McAfee. I was recognised as the organisation’s top-performing Program Manager for delivery on the VMware, McAfee and Blue Coat accounts.
In customer service and account roles, I handled first-line queries, complaints and escalations, and managed service delivery, budgets and site metrics. I was promoted four times in five years at Xplore-Tech Services Pvt Ltd.
Currently, I teach at Budapest British International Academy, delivering EAL instruction and using student progress data to shape targeted support. I’m seeking a role in HR operations, employee services or learning and development.
Experience
Work history, roles, and key accomplishments
Classroom Teacher & EAL Teacher
Budapest British International Academy
Aug 2024 - Present (2 years 2 months)
Delivers targeted English as an Additional Language instruction and a broad Year 6 curriculum, using data to design interventions and collaborating with staff and families.
Teacher of English
Vibgyor High School
Dec 2018 - Dec 2019 (1 year)
Taught English language and literature across Middle and Senior School, reviewed curriculum, and adapted instruction based on learner attainment.
Teacher of English
Christel House India
Jun 2012 - Apr 2014 (1 year 10 months)
Planned and delivered the full-year English curriculum, designed application-based assignments, and collaborated with psychologists on individual learning needs.
Class Teacher & Teacher of English (Primary)
Delhi Public School
Nov 2011 - Jun 2012 (7 months)
Planned curriculum alongside the Head of Department, assessed learner progress, and delivered Cambridge Young Learners English preparation classes.
Program Manager – Sales & Marketing Leadership
ZINFI Software Pvt Ltd
Sep 2009 - Jun 2010 (9 months)
Owned programme strategy, content development, and portal design for global technology clients, managed quality assurance and risk, and coached new joiners.
Account Manager – Training
Xplore-Tech Services Pvt Ltd
Apr 2004 - Jun 2009 (5 years 2 months)
Led the training function for a team of 12 trainers, ran training needs analysis, and supervised service delivery for key accounts.
Process / Key Account Associate
Convergence Pvt Ltd
Sep 2003 - Mar 2004 (6 months)
Supervised key accounts and delivered against business objectives, launching initiatives to grow the customer base.
Customer Service Executive – Liability Section
Veekay Marketing Services
Apr 2001 - Mar 2002 (11 months)
Owned first-line query, complaint, and escalation management for premier customer accounts, meeting service quality and turnaround standards.
Education
Degrees, certifications, and relevant coursework
ITARI
Cambridge International Diploma for Teachers and Trainers, Education
Cambridge International Diploma for Teachers and Trainers from ITARI, Bangalore, India.
Jadavpur University
Master of Arts, English
Master of Arts in English from Jadavpur University, Kolkata, India.
Jadavpur University
Bachelor of Arts, English
Bachelor of Arts in English from Jadavpur University, Kolkata, India.
Tech stack
Software and tools used professionally
Availability
Location
HungaryAuthorized to work in
Salary expectations
Social media
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