Nikolett Szalma

I am an organised and adaptable professional who supports SaaS operations through cross-functional coordination, structured project delivery, and process improvement. I manage multiple priorities effectively, communicate clearly with stakeholders, and focus on improving efficiency and delivering reliable, high-quality outcomes across business areas.

At Antavo AI Loyalty Cloud, I led end-to-end production of 20+ digital learning initiatives within a SaaS environment, coordinating teams to ensure timely delivery across multiple stakeholders. I built Google Sheets and Jira-based workflow management systems used across 20+ concurrent learning initiatives, improving project visibility, milestone tracking, and reducing manual reporting effort, while contributing to a reduction in support ticket volume through the launch of 20+ video lesson bundles.

I also contributed to the redesign of the internal educational system, helping achieve a 90% employee course completion rate and improving understanding of the company’s platform for sales enablement and customer identification. I analyzed monthly learner feedback and post-launch performance data to deliver data-backed recommendations to senior leadership, while maintaining and updating 15+ internal documentation resources and integrating AI-based tools to reduce manual content preparation time by 40%.