At TruScholar, I manage customer support operations, resolve escalations, and follow up with customers to close issues. Structured issue management helped reduce resolution time by 20%, while proactive engagement improved retention by 20%.
At Indigo Airlines, I handled more than 200 customer interactions daily and monitored real-time ramp operations. I also mentored and trained new hires on SOPs and operational processes.
Across my customer service and operations work, I’ve tracked service metrics, gathered customer feedback, and improved workflows. I hold a HubSpot Customer Success Certification, along with Advanced Excel and Zoho CRM Fundamentals certifications.
