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sachin sachdeva

@sachinsachdeva

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Experienced Order Management and Customer Support Specialist with 15+ years.

India

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What I'm looking for

I am seeking a role that values process optimization and customer satisfaction, with opportunities for growth.

I am an experienced Order Management and Customer Support Specialist with over 15 years in the healthcare and scientific equipment industries. My career has been marked by a proven track record in managing the complete order-to-cash cycle, resolving customer issues, and collaborating effectively with logistics, finance, and sales teams. I pride myself on my ability to optimize processes and provide exceptional customer experiences.

Currently, I serve as an Assistant Manager at Transasia Bio-Medicals Ltd, where I oversee end-to-end order management and maintain strong client relationships with leading diagnostic labs. My role involves coordinating with suppliers, managing logistics, and driving process improvements through initiatives like Kaizen. I have also been recognized for my contributions to SAP implementation and ISO documentation, which have significantly enhanced operational efficiency.

Throughout my career, I have developed a strong proficiency in various ERP systems, including SAP and Oracle, as well as CRM tools like Salesforce. My commitment to continuous improvement and customer satisfaction drives me to excel in every aspect of my work.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager – CSDI

Current

Transasia Bio-Medicals Ltd

Jun 2017 - Present (7 years 11 months)

Oversee end-to-end order management including PO validation, coordination with cross-functional teams, order execution, and documentation. Manage client relationships with leading diagnostic labs and handle logistics to support on-time dispatch.

Order Management Customer Relationship Management Logistics Coordination SAP Process Improvement Procurement Data Analytics

Supervisor – Order Management

PerkinElmer India Pvt. Ltd

Oct 2015 - May 2017 (1 year 7 months)

Reviewed commercial terms on POs, coordinated with sales, factory, finance, and customers for order execution. Managed import documentation and clearance, and published regular MIS reports.

Order Management SAP Logistics Team Collaboration Process Optimization

Executive – Order Management

PerkinElmer India Pvt. Ltd

Nov 2009 - Oct 2015 (5 years 11 months)

Created contract quotations and entered contract orders into SAP. Coordinated dispatch, invoicing, and customer queries while supporting internal teams.