At Transcom, I review billing and invoice details, investigate discrepancies and incorrect charges, and handle billing and account queries through Zendesk. I follow cases through resolution and coordinate with internal teams on complex issues.
At Teleperformance Global Pvt. Ltd., I supported international customers through chat with technical, software, and account-related issues. I guided customers through troubleshooting and escalated complex cases with clear documentation.
I used Salesforce (SFDC), Romulus, and Encore to manage cases and keep account records accurate. My work has also involved following established processes and maintaining detailed case notes.
