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Choudhary User

@choudharyuser1

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Billing Analyst at Transcom resolving invoice discrepancies and customer billing queries through Zendesk.

India

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At Transcom, I review billing and invoice details, investigate discrepancies and incorrect charges, and handle billing and account queries through Zendesk. I use Looker and Google Sheets to review account information and maintain billing records.

Previously, as a Technical Support Associate at Teleperformance Global Pvt. Ltd., I supported international customers through chat with technical, software, and account issues. I managed cases using Salesforce (SFDC), Romulus, and Encore, and documented troubleshooting before escalating complex cases.

Experience

Work history, roles, and key accomplishments

Current

Billing Analyst

Current

Transcom

Jul 2026 - Present (3 months)

Review billing and invoice details, investigate discrepancies, and correct errors to maintain data accuracy. Handle customer queries through Zendesk and coordinate with internal teams to resolve complex billing cases.

Zendesk Looker Google Sheets Slack Billing Invoice Verification Discrepancy resolution Case Management Process Adherence

Technical Support Associate

Teleperformance Global Pvt. Ltd.

Feb 2024 - Jul 2026 (2 years 5 months)

Supported international customers via chat, resolving technical and account issues. Managed cases end-to-end using Salesforce, Romulus, and Encore, and escalated complex issues with clear documentation.

Salesforce Romulus Encore Live Chat Troubleshooting Case Management Escalation Handling Documentation