Pulkit Gaur
@pulkitgaur
Zuora Billing Support Analyst at FIS Global, resolving Vodafone UK billing disputes and automating ServiceNow workflows.
IndiaWhat I'm looking for
At FIS Global, I use Zuora Billing, Data Query, and Reporting to investigate subscription and invoice discrepancies for Vodafone UK. Billing audits helped reduce escalations by 35%, while ServiceNow workflow automation reduced escalations by 30% and resolution times by 50%.
At Teleperformance, I supported LinkedIn Enterprise subscription billing and invoicing, handling account, renewal, and payment queries across billing and CRM platforms. I tracked KPIs and contributed process improvements that accelerated billing cycles.
At ZA Connect, I supported UnitedHealthcare insurance operations and billing, including medical billing and AR management. AR recovery strategies improved cash flow by 28%, and CRM workflow automation cut turnaround time by 40% while improving processing accuracy by 30%.
Experience
Work history, roles, and key accomplishments
Provided enterprise billing and technical support for Vodafone UK, resolving billing disputes and automating workflows in ServiceNow. Achieved 98% First Call Resolution across 150+ daily tickets and reduced escalations by 35%.
Supported subscription billing and invoicing for LinkedIn Enterprise using Zuora Billing, resolving billing issues and coordinating with clients on renewals and payments. Tracked KPIs and implemented process improvements to accelerate billing cycles.
Technical Specialist
ZA Connect
May 2022 - May 2025 (3 years)
Handled insurance operations and billing for UnitedHealthcare, including medical billing, AR management, and dispute investigations. Automated workflows with CRM tools, reducing turnaround time by 40% and improving cash flow by 28%.
Education
Degrees, certifications, and relevant coursework
Chhatrapati Shahu Ji Maharaj University
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from Chhatrapati Shahu Ji Maharaj University, completed in 2022.
Air Force School
Higher Secondary (CBSE, 12th), General Studies
Higher Secondary education (CBSE, 12th) from Air Force School, Kanpur.
Cisco
Cisco Certified Network Associate (CCNA), Networking
Cisco Certified Network Associate (CCNA) certification.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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