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Deepanshi Verma

@deepanshiverma1

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Senior Billing Analyst at Onecom India, improving invoice accuracy by 28% through detailed account reconciliations.

India

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What I'm looking for

I'm seeking Billing Analyst, Financial Analyst, or Accounts Receivable / Order-to-Cash roles where I can apply my experience in billing accuracy, reconciliation, discrepancy resolution, and revenue assurance.

At Onecom India, I manage monthly billing and account reconciliation cycles for enterprise customers, from usage validation and invoice generation to dispute resolution. My detailed reconciliations improved invoice and account accuracy by 28%.

I also perform revenue assurance checks and investigate account discrepancies using service, provisioning, and CRM data. By resolving invoice and payment issues proactively, I reduced billing queries and escalations by 20% and achieved 98% SLA compliance.

Previously, at BT Global Business Services, I improved customer account and billing accuracy by 30% and achieved 95% first-contact resolution on billing and payment queries. At FIS Global Business Solutions, I resolved fraud-related account and payment discrepancies with 99% accuracy.

Experience

Work history, roles, and key accomplishments

Current

Senior Billing Analyst

Current

Onecom India

Oct 2023 - Present (2 years 11 months)

Manage end-to-end monthly billing and account reconciliation cycles for enterprise accounts. Improved invoice accuracy by 28% and reduced billing queries by 20%.

Excel V Lookups Pivot Tables SQL Salesforce ServiceNow Billing Operations Account Reconciliation Dispute Resolution Revenue Assurance SLA Management

Support Executive – Billing & Account Support

BT Global Business Services

Jun 2022 - Sep 2023 (1 year 3 months)

Improved customer account and billing accuracy by 30% and achieved 95% first-contact resolution on billing queries. Mentored team members on account-accuracy best practices.

Excel V Lookups Pivot Tables SQL Salesforce ServiceNow Billing Support Account Reconciliation Customer Query Resolution SLA Management

Support Executive (Chat & Email)

FIS Global Business Solutions

Jun 2019 - May 2022 (2 years 11 months)

Protected revenue by resolving fraud-related account and payment discrepancies with 99% accuracy. Improved discrepancy identification efficiency by 18% through detailed documentation and analysis.