Open to opportunities

Sumaya Adam-Dirie

@sumayaadamdirie

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Motivated Resident Liaison Officer with a passion for excellent service.

United Kingdom

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a highly motivated and passionate professional with a strong drive to excel in my career. My adaptability and problem-solving skills allow me to thrive in both team-oriented and independent work environments. I have a proven track record of delivering excellent service, particularly in fast-paced settings where time management and prioritization are crucial.

Currently, I serve as a Resident Liaison Officer at Islington & Shoreditch Housing Association, where I provide essential support and guidance to tenants during major works. My role involves coordinating with contractors and managing resident consultations, ensuring that all communications are clear and effective. My previous experience as a Customer Service Advisor has further honed my skills in handling inquiries and maintaining professional relationships with various stakeholders.

With a background in HR administration and a commitment to fostering positive experiences for both residents and candidates, I am eager to continue growing in my career while contributing to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Resident Liaison Officer

Current

Islington & Shoreditch Housing Association

Jul 2023 - Present (1 year 11 months)

Provided information, guidance, and support to tenants and leaseholders throughout major works. Coordinated with contractors and established benchmarks for resident interactions, including Resident Liaison Officers (RLOs) and other external stakeholders. Actively managed residents’ consultation plans for various projects such as kitchen and bathroom refurbishments, boiler renewals, and roof and li

Stakeholder Management Project Coordination Communication Regulatory Compliance Customer Support Problem Solving Time Management

Customer Service Advisor

Islington & Shoreditch Housing Association

May 2022 - Present (3 years 1 month)

Handled tenant enquiries via phone, email, and in-person, serving as the first point of contact for the organization. Settled and arranged payment plans for low-level rent arrears. Communicated professionally with external stakeholders including MPs, health professionals, and Police.

Customer Service Payment Processing Conflict Resolution Data Entry Administrative Support Problem Solving

HR Administrator

Ability AB

Jun 2021 - Present (4 years)

Created and posted job listings on various platforms, sourcing candidates using social media and job boards. Reviewed CVs and conducted phone screens to determine qualifications. Scheduled interviews and maintained a positive candidate experience throughout the recruitment process.

Recruitment Candidate Sourcing Applicant Tracking Systems Social Recruiting CV Screening Data Management

PA to Deputy Principal

Franska Skolan Goteborg (International French School)

Jun 2020 - Present (5 years)

Managed the diary of the deputy principal and other senior staff members, ensuring efficient scheduling. Organized meetings with internal and external stakeholders, including taking detailed minutes. Managed the school newsletter and social media page, along with other ad-hoc administrative duties.

Diary Administration Meeting Management Social Media Management Administrative Support Stakeholder Management Event Planning Office Management Time Management

Education

Degrees, certifications, and relevant coursework

International School of the Gothenburg Region

International Baccalaureate Diploma, Multiple Disciplines

Achieved an International Baccalaureate Diploma with a score of 42/45 points. Focused on subjects including Swedish, Maths, Computer Science, Psychology, Biology, and English.