Suleman Osman

Manage patrols to identify environmental offences, issue Fixed Penalty Notices, gather evidential material and lead prosecutions to improve community environments.

Lead disciplinary and grievance investigations to ACAS standards, produce objective investigation reports and present findings at hearings to ensure compliant workforce outcomes.

Conducted investigations into volume and priority crimes, collected and analysed evidence, interviewed witnesses and suspects, and prepared prosecution files to support criminal justice outcomes.

Supported Information Governance strategy delivery, advised on data protection and FOI matters, and coordinated information-handling standards across the Trust.

Provided telephony clinical administration and first-line non-clinical support, managed appointments and interpreters, and ensured safeguarding and high-quality patient communication.

Managed gym operations including staffing, payroll, equipment procurement and maintenance, delivered customer service initiatives and organised training and certification for staff.

Handled inbound and outbound calls to patients, provided COVID-related guidance, scheduled appointments and managed escalations while maintaining high service quality.

Led implementation of quality improvement projects for social care and local businesses, redesigned operations for COVID compliance and improved customer and employee outcomes.

Received and interpreted critical incident information, coordinated responses with emergency services and stakeholders, and maintained compliance with GDPR and industry regulations.

Performed data quality tasks, administrative support for ward teams, managed FFT processes and produced meeting minutes to support operational efficiency.

TEFL certificate (Authenticate China) 120-hour course completed.