Hamza sattar

Handled end-to-end FCA DISP complaint investigations and FOS-referred cases, producing fair, well-reasoned, evidence-based Final Response Letters. Conducted complex root cause analysis using case files, system logs, call recordings, and correspondence, and recommended corrective actions to strengthen compliance culture.

Investigated case facts and provided solicitors with accurate information to progress mortgage litigation efficiently. Completed affordability assessments, negotiated sustainable repayment solutions, and managed litigation documentation and authorized solicitor actions for court proceedings.

Oversaw high volumes of arrears accounts, ensuring accurate and timely case progression. Negotiated repayment plans balancing customer affordability with recovery objectives and reviewed financial documentation to inform litigation strategy.

Managed mortgage-related legal cases, coordinated schedules, and drafted legal correspondence. Resolved escalated complaints within FCA timelines and completed root cause analysis on recurring complaint themes to propose process improvements.

Acted as the final escalation point for complex customer complaints, investigating issues and issuing detailed written responses within strict Ofcom regulations and deadlines. Identified service gaps and recommended improvements to reduce repeat complaints.

Supported solicitors with case preparation, document management, and trial scheduling. Helped maintain organized case materials and schedules to support progression toward trial.

Completed A-Level studies in Business at Regent College in Leicester.

Completed GCSEs at Crown Hills Community College in Leicester.